FAQ
General Questions
What products does L&Q ARMY offer?
L&Q ARMY specializes in manufacturing and supplying a wide range of tactical accessories including tactical belts, helmets, uniforms, military boots, tactical masks, and modular pouches. We also offer customization services to meet specific requirements.
Where are L&Q ARMY's products manufactured?
Our products are primarily manufactured in our state-of-the-art facilities in Asia, with additional manufacturing capabilities in Texas, USA, to meet Berry, TAA, and CA Prop65 compliance standards.
Who are your main customers?
Our niche market includes customers from the USA and European countries. We cater to bulk buyers, including military personnel, law enforcement agencies, outdoor enthusiasts, and tactical gear retailers.
Order and Shipping
How can I place an order?
You can place an order through our website or by contacting our sales team directly at leon@aetgear.com. For bulk orders or custom requirements, we recommend reaching out to us for personalized assistance.
Do you offer international shipping?
Yes, we offer international shipping. We have local warehouses in Ontario, CA 91761, and Stafford, TX 77477, to better serve our U.S. customers. We also provide local storage and can ship goods directly to your warehouse or FBA with UPC labels.
What is your blind drop-shipping service?
Our blind drop-shipping service allows us to ship individual parcels directly to your end-users without including any L&Q ARMY branding. This service is ideal for resellers who wish to maintain their own branding.
Customization and Special Orders
Can I customize the tactical accessories I order?
Yes, we offer extensive customization options for our tactical accessories. Whether you need specific colors, patterns, features, or branding, our team can work with you to create products that meet your exact specifications.
What are the customization options available?
Customization options include material selection (e.g., 600D polyester, 1000D Cordura), color and camouflage patterns (e.g., Multicam, OCP, ACU), additional features (e.g., MOLLE webbing, padded shoulder straps), and custom logo/branding services (e.g., embroidery, screen printing, rubber patches).
Do you accept Made in USA orders?
Yes, we accept Made in USA orders at our Texas facility. We can meet Berry, TAA, and CA Prop65 compliance for these orders. Please contact us at leon@aetgear.com for more details.
Product and Quality
How do you ensure the quality of your products?
Quality is our top priority at L&Q ARMY. We have a rigorous quality control process in place that includes multiple inspection stages throughout production. Our quality control inspectors are trained to ensure that every product meets our high standards before it reaches you.
What is your warranty policy?
We offer a six-month guarantee for all our products. Any manufacturing defects can be returned to our local warehouse or replaced with a new item. For warranty claims, please contact our support team at leon@aetgear.com.
What should I do if I receive a defective product?
If you receive a defective product, please contact us immediately at leon@aetgear.com. Provide your order details and a description of the defect, and our support team will assist you with the return or replacement process.
Customer Support
How can I contact customer support?
You can contact our customer support team via email at leon@aetgear.com. We also offer 24/7 support from our U.S.-based representatives to assist with any inquiries or issues you may have.
What are your customer support hours?
Our customer support team is available 24/7 to assist you. Whether you need help with an order, have a question about our products, or require technical support, we are here to help.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our carrier's website.
Miscellaneous
Do you offer any training or resources for using your products?
Yes, we provide comprehensive user manuals and resources for all our products. Additionally, we offer training sessions and workshops upon request. Please contact us at leon@aetgear.com for more information.
Can I visit your manufacturing facilities?
While our manufacturing facilities are not open to the public, we do offer tours for bulk buyers and partners. If you are interested in scheduling a visit, please contact us at leon@aetgear.com.
How do I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and news, subscribe to our newsletter on our website. You can also follow us on our social media channels.
If you have any other questions or need further assistance, please feel free to contact us at leon@aetgear.com. We are always here to help!