We want you to be completely satisfied with your purchase from AET Tactical. This policy outlines the terms and process for returns and refunds.
1. Return Eligibility & Timeframe
You have 60 days from the date of delivery to initiate a return for a refund.
To be eligible, items must be:
- Unused and in new condition.
- In the original, undamaged packaging with all tags, labels, and accessories included.
Non-Returnable Items:
- Items marked as "Final Sale," "Discontinued," or "Clearance."
- Any item not in its original condition, damaged, or altered.
- Items returned after the 60-day window.
2. How to Initiate a Return
- Contact Us: Within 60 days of delivery, email our support team at leon@aetgear.com with your order number and reason for return.
- Receive Instructions: We will respond with a Return Merchandise Authorization (RMA) number and the correct return shipping address.
- Ship Your Return: Securely pack the item(s) in the original packaging and ship to the provided address. We strongly recommend using a trackable and insured shipping service, as you are responsible for the package until it reaches our warehouse. The RMA number must be visible on the package.
3. Refunds
Processing: Once we receive and inspect your return, we will notify you via email of its approval or rejection. If approved, your refund will be processed within 5-10 business days.
Method: Refunds are issued to the original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer and will be deducted from the refund amount for non-defective returns.
4. Exchanges
We currently offer exchanges only for identical items that are defective or damaged upon arrival. If you receive a defective item, please contact us immediately at leon@aetgear.com with photos/videos of the issue and your order number to arrange a replacement.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.
6. FAQ
Q: What if I miss the 60-day return window?
A: We are unable to process returns or refunds after 60 days from delivery. Please contact us with any concerns before the window closes.
Q: Can I return a sale item?
A: Only regularly priced items are eligible for returns. Final sale, clearance, or discontinued items are marked as such and cannot be returned.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the return is due to our error (damaged/defective/incorrect item).
Q: How long does a refund take to appear on my statement?
A: After we issue the refund, please allow 5-10 business days for it to be reflected by your financial institution.
Q: I haven’t received my refund yet. What should I do?
A: First, check the status with your bank/card issuer. If it has been more than 10 business days since our refund confirmation email, please contact us at leon@aetgear.com.
Need Help?
For any questions about our return policy or to start a return, please contact our customer service team at:
Email: leon@aetgear.com
We appreciate your business and are here to help ensure your experience with AET Tactical is positive.